The Black Swan

The Black Swan, Helmsley FAQs

• Do you have on site parking available?

  There is limited free on site car paking available at The Black Swan. Parking is first come first served.

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• What time is Check in and Check out?

  Check in at The Black Swan is from 3pm and check out is 10:30am.

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• Is there disabled access and accessible rooms at the inn?

  The Black Swan has level access into the inn via the front door. There are no accessible rooms available at The Black Swan. For further accessibility information please all our reservations team.

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• Can I add extras or upgrade my room after booking?

  Yes – you can now easily enhance your stay before you arrive.

  After you’ve made your booking, you’ll receive a confirmation email with a secure link where you can self-manage your stay. This allows you to add a range of room extras and upgrades at any time before arrival!

  You can choose from options such as:

  • Early check-in
  • Late check-out
  • Bottle of wine, Prosecco or Champagne in your room

  We regularly update available extras and promotions, so it’s worth checking back before your stay – you could unlock exclusive deals and make some great savings! Simply click the link in your confirmation email to view what’s available for your booking.

  Subject to availability and choice.

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• Are you dog-friendly?

  Your dogs are more than welcome at The Black Swan! We have designated dog-friendly areas of the pub and restaurant, with water bowls and treats available – including our selection of Sir Woofchester’s dog food range.

  We also offer pet-friendly hotel rooms in a variety of room categories across our inn. Please let us know whether you will be bringing a pet at the time of booking to ensure availability and that you are located in a pet friendly room, as we try and keep a limited number of accommodation rooms pet-free. When you book direct, up to two of your four-legged friend can be added to your booking for £15 per night. Another perk of booking direct with us at The Inn Collection Group!

  For more information on our pet-friendly accommodation, please contact our central reservations team on 0191 580 3610.

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• What facilities are provided in the rooms?

  All rooms at The Black Swan Inn provide complimentary Wi-Fi, a flat-screen TV, and tea & coffee making facilities. Please note, we do not provide travel cots. If you plan on bringing your own, we recommend speaking with our reservations team on 0191 580 3610 to ensure the room you’re booking will comfortably accommodate one.

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• What is the cancellation policy?

  Our standard cancellation policy is as follows:
  You may cancel your booking without any payment to us at any point before 3pm on the day that is two days before the day your booking starts. After this deadline, the whole booking becomes fully non-refundable. If you try to cancel after this deadline (or if you don’t arrive for your booking), you will still be charged the full price for your booking (including any meals or extras).

  Our Advance Purchase Rate cancellation policy is as follows: All bookings on an advance purchase rate are non-refundable and cannot be cancelled by you. If you try to cancel a booking on an advance purchase rate (or if you don’t arrive for your booking), you will still be charged the full price for your booking (including any meals or extras).

  Our special offers/promotions cancellation policy is as follows: The cancellation rights for bookings offered on a special offer will be stated during the booking process and in your booking confirmation. Where we do not state any cancellation rights for a special offer, the advance purchase rate cancellation terms (above) will apply.

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• Do you have any on site bike storage?

  There is a space to store bikes on the ground floor at The Black Swan.

  Please note E-bikes and e-scooters are permitted on our premises provided the battery has been removed before arrival and is stored at least 10 metres away from the building. E-bikes and e-scooters must not be charged anywhere on our premises. We are unable to provide storage facilities for e-bike or e-scooter batteries. The bike or scooter may be stored on site without its battery fitted.

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• How do I make a large group booking?

  For booking 5 or more rooms at The Black Swan please email groups@inncollectiongroup.com

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• Do you take table bookings?

  Table bookings can be made online at The Black Swan by clicking here. Walk-ins are always welcome so please pop in, we’d love to see you!

  Table Booking Terms & Conditions:

  • Advance bookings: Tables can be reserved online from until 3 hours before the selected booking time.
  • Walk-ins: Walk-ins are always welcome and subject to availability.
  • Deposits: In some cases, a deposit may be required (if table is over 8 people). This is managed directly by the individual inn, and a member of the team will be in touch if a deposit is needed.
  • Arrival time: Tables will be held for 15 minutes after the booked time. After this, the table may be released.
  • Larger groups: Bookings for 9 or more guests will be submitted as an enquiry. The relevant inn will review your enquiry and accept or reject based on availability.
  • Cancellations: Please let us know if you need to cancel your booking. Advance notice helps us plan and offer the table to other guests.
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• Are you family friendly?

  The Black Swan is a welcoming choice for families, offering comfortable family rooms and a delicious children’s menu to keep little ones happy. With cosy dining spaces, hearty meals, and a relaxed pub atmosphere, mealtimes are easy and enjoyable for all ages.

  Helmsley itself is perfect for a family getaway, with plenty to explore nearby, including Helmsley Castle, Rievaulx Abbey, and scenic walking trails in the surrounding countryside. Whether you’re enjoying outdoor adventures, discovering local history, or strolling through the charming market town, The Black Swan provides the ideal base for a memorable family break in North Yorkshire.

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• How old is The Black Swan in Helmsley?

  The Black Swan in Helmsley dates back to the 15th century, making it one of the town’s most historic and characterful hotels in Helmsley, North Yorkshire. Originally a stop for weary stagecoach travellers, the inn has welcomed guests for centuries, blending its rich heritage with modern comforts. Today, visitors can enjoy cosy rooms, hearty meals in the on-site pub and restaurant, and a warm Yorkshire welcome, all while soaking up the unique history and charm that have made The Black Swan a landmark in Helmsley.

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• What is Helmsley famous for?

  Helmsley is famous for its rich history, charming market town atmosphere, and stunning surrounding landscapes in North Yorkshire. Visitors flock to explore Helmsley Castle, the historic ruins set in landscaped gardens, and the nearby Rievaulx Abbey, one of England’s most impressive Cistercian monasteries. The town is also renowned for its independent shops, cafés, and local food scene, making it a favourite destination for both day-trippers and those seeking longer breaks. With walking trails, scenic countryside, and a vibrant town centre, Helmsley offers a perfect mix of culture, heritage, and outdoor adventure.

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• Gift Vouchers

  Gift vouchers are sold on our website and on-site at our inns. They are typically valid for 12 months after issue date, unless otherwise specified on purchasing. All discounted vouchers have reduced expiry. Vouchers will be void once expiry date has elapsed. If you would like to register your on-site voucher to be reminded of validity and balance, please do so here: Register Your Card

  Voucher not exchangeable for monetary alternative. All vouchers are non-refundable once purchased.

  To check your balance at any time, please follow this link: Check your gift card balance

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