Why Book Direct with The Inn Collection Group?

Book direct FAQs

• Can I cancel or amend my booking?

  Yes, flexibility is one of the benefits of booking direct with The Inn Collection Group. If you book our Flexible Bed & Breakfast rate, you can cancel your reservation up to 48 hours before arrival, giving you added peace of mind should your plans change.

  We also offer a range of exclusive packages and promotions that are only available when you book direct. As these offers may have different cancellation terms, we recommend checking the booking conditions before confirming your stay.

  If you need to amend your booking or have any questions before you arrive, our friendly UK-based reservations team are on hand to help. Whether you need to change your dates, discuss room options or ask about your reservation, simply call us on 0191 580 3610.

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• How do I receive 15% off my next stay?

  Guests who book directly with The Inn Collection Group will receive an exclusive 15% discount to use on their next stay after completing their visit. Your personalised offer will be emailed to you following your departure, making it even more rewarding to book direct time and time again. It's our way of saying thank you for choosing to stay with us and helping you save on your next countryside, coastal or city break.
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• Is it cheaper to book direct with The Inn Collection Group?

  Yes. Booking directly with us is always the best way to secure our lowest available price. Unlike third-party booking websites, our official website also gives you access to exclusive packages, seasonal promotions and rewards that can make your stay even better value. Whether you're booking a weekend break, a dog-friendly getaway, a family holiday or a one-night stay, booking direct ensures you receive our best available rates.
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• Should I join The Inn Crowd before booking?

  Yes. We recommend joining The Inn Crowd before making your booking so your accommodation reservation can be linked to your account from the start. You'll begin earning loyalty points on your stay once you check out, along with any qualifying food and drink purchases made during your visit. Members also receive exclusive offers, early access to promotions and discounts, making every direct booking even more rewarding. Once you download the app you'll also recieve an exclusive 10% discount for signing up on your next stay, so it just makes sense to join!
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• What is The Inn Crowd?

  The Inn Crowd is our free loyalty app, designed to reward you every time you visit, whether you're staying in our hotels or dining with us at our pubs. Members earn points on accommodation when booked directly through our website, as well as food and drink purchases made during their stay. You'll also receive exclusive food and drink offers, member-only rewards and early access to promotions and discounts before they're available to everyone else. Joining is free and only takes a few moments, making it one of the easiest ways to get even more value from every visit. Find out more here.
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• Where can I stay with The Inn Collection Group?

  The Inn Collection Group has pubs with rooms and hotels in some of the UK's most-loved destinations, across the Lake District, Northumberland, North Yorkshire, County Durham, Tyne and Wear and North Wales. Whether you're planning a walking holiday, a dog-friendly break, a seaside escape, a family getaway or a relaxing countryside retreat, booking direct ensures you'll always receive our Best Price Guarantee, exclusive offers and the best available value across our collection.
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• Why should I book direct with The Inn Collection Group?

  Booking direct through The Inn Collection Group website means you'll always receive our Best Price Guarantee, so you won't find a lower rate anywhere else. As well as securing our best available price, you'll enjoy access to exclusive packages and promotions that aren't available through third-party booking sites, along with greater flexibility on selected rates, giving you more peace of mind. Whether you're planning a relaxing stay in the Lake District, a coastal escape in Northumberland, a walking holiday in North Wales, or a countryside break in Yorkshire, booking direct gives you access to the very best value and benefits across all of our pubs with rooms. You'll also enjoy 15% off your return stay when you book direct, meaning even more savings! Don't forget our reservations team are on hand too, based in the UK and ready to help answer and questions or queries, support with bookings and give you all the information you need to make sure you book your perfect stay.
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