The Inn Collective Group Safety FAQ’s

All our sites are open and we look forward to seeing you soon. Have any questions about your visit? Check out our safety FAQs here.

additional-cleaning

Additional cleaning and sanitation

Covid secure

All UK government guidelines followed

Two-course-dinner

Food and drink will be ordered at the bar

From 19th July our procedures are set to change in line with government guidelines. The wellbeing of our staff and customers will continue to be of the utmost importance to us. The team at The Inn Collection Group have been continuously working hard on changes and precautions that may need to be made so that you can enjoy your visit. We’ve introduced a range of cleaning protocols, in addition to our already thorough processes, to ensure you enjoy a safe and stress-free stay with us.

You can also find some answers below to any questions you may find yourself asking before you arrive. Any questions you may have not listed below can be sent to [email protected] and we will respond as soon as possible.

We no longer require by law any guests or staff to wear a mask whilst in any of our inns, please do so at your preference. 

The process will remain much as it was pre-COVID and will occur at the reception areas. 

We will still be encouraging guests to use contactless payment where possible. The bill can be broken down into separate payments so the minimum amount can be transacted more than once. ApplePay can also be used to the full amount as there are no minimum restrictions.

We are following the UK Government’s guidelines and all of our Inns are Covid Secure. We have implemented new Covid-19 secure operating procedures to ensure the safety of all our staff, customers, and visitors to any Inn Collection Group venue. Full sanitisation of any areas after use will be carried out. Posters displaying information will be distributed around the venue. Cleaning and disinfecting will be carried out throughout the day as guests come and go. 

All necessary precautions will be taken to ensure your stay is a safe and happy experience.

Of course! Upon arrival, simply find a table you’d like to sit at and pull up a chair. Browse our menu and when you’re ready to order, take note of your table number and make your way to the bar to order. Our team will then freshly prepare your food and drinks, before bringing them out to your table. We are continuing to use our disposable menus for precautionary measures. 

Bedrooms will continue to meet our high standards of cleanliness, plus additional sanitisation, including touch points such as door handles and TV remotes. Our housekeepers will now enter your room during your stay for cleaning purposes – if you would rather this did not occur, simply let our team know upon check in.

Explore our locations