The Midland

FAQs

• Do you have on site parking available?

  There is free on site car paking available at The Midland. Parking is first come first served.

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• What time is Check in and Check out?

  Check in at The Midland is from 3pm and check out is 10:30am.

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• Is there disabled access and accessible rooms at the inn?

  There is level access into The Midand from the main entrance and the ground floor is all one level. There are two accessible rooms available at The Midland. One has a low-level bath, and one has a wet-room. Please note the total height of the bed and the mattress approximately 70cm. For further accessibility information please call our reservations team.

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• Are you dog-friendly?

  Your dogs are more than welcome at The Midland! We have designated dog-friendly areas of the pub and restaurant, with water bowls and treats available – including our selection of Sir Woofchester’s dog food range.

  We also offer pet-friendly hotel rooms across all room categories at The Midland, so you can bring your pets with you for overnight stays. Please let us know whether you will be bringing a pet at the time of booking so our staff members are aware prior to check-in. Your four-legged friend can be added to your booking for £15 per pet, per night.

  For more information on our pet-friendly accommodation, please contact our central reservations team on 0191 580 3610.

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• What facilities are provided in the rooms?

  All rooms at The Midland Inn provide complimentary Wi-Fi, a flat-screen TV, and tea & coffee making facilities. Please note, we do not provide travel cots. If you plan on bringing your own, we recommend speaking with our reservations team on 0191 580 3610 to ensure the room you’re booking will comfortably accommodate one.

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• What is the cancellation policy?

  Our standard cancellation policy is as follows:
  You may cancel your booking without any payment to us at any point before 3pm on the day that is two days before the day your booking starts. After this deadline, the whole booking becomes fully non-refundable. If you try to cancel after this deadline (or if you don’t arrive for your booking), you will still be charged the full price for your booking (including any meals or extras).

  Our Advance Purchase Rate cancellation policy is as follows: All bookings on an advance purchase rate are non-refundable and cannot be cancelled by you. If you try to cancel a booking on an advance purchase rate (or if you don’t arrive for your booking), you will still be charged the full price for your booking (including any meals or extras).

  Our special offers/promotions cancellation policy is as follows: The cancellation rights for bookings offered on a special offer will be stated during the booking process and in your booking confirmation. Where we do not state any cancellation rights for a special offer, the advance purchase rate cancellation terms (above) will apply.

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• Do you have any on site bike storage?

  There is secure bike storage available on site in the basement at The Midland.

  Please note e-bikes and e-scooters are not permitted on any inn premises. Charging of e-bikes and e-scooters is strictly prohibited due to fire safety risks from lithium-ion batteries. None of our inns are able to provide storage facilities for e-bikes or e-scooters.

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• How do I make a large group booking?

  For booking 5 or more rooms at The Midland please email groups@inncollectiongroup.com

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• Do you take table bookings?

  Table bookings can be made online at The Midland by clicking here. Walk-ins are always welcome so please pop in, we’d love to see you!

  Table Booking Terms & Conditions:

  • Advance bookings: Tables can be reserved online from until 3 hours before the selected booking time.
  • Walk-ins: Walk-ins are always welcome and subject to availability.
  • Deposits: In some cases, a deposit may be required (if table is over 8 people). This is managed directly by the individual inn, and a member of the team will be in touch if a deposit is needed.
  • Arrival time: Tables will be held for 15 minutes after the booked time. After this, the table may be released.
  • Larger groups: Bookings for 9 or more guests will be submitted as an enquiry. The relevant inn will review your enquiry and accept or reject based on availability.
  • Cancellations: Please let us know if you need to cancel your booking. Advance notice helps us plan and offer the table to other guests.
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• Are you family friendly?

  We are family friendly here at The Midland and offer a delicious children’s food menu.

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• Gift Vouchers

  Gift vouchers are sold on our website and on-site at our inns. They are typically valid for 12 months after issue date, unless otherwise specified on purchasing. All discounted vouchers have reduced expiry. Vouchers will be void once expiry date has elapsed. If you would like to register your on-site voucher to be reminded of validity and balance, please do so here: Register Your Card

  Voucher not exchangeable for monetary alternative. All vouchers are non-refundable once purchased.

  To check your balance at any time, please follow this link: Check your gift card balance

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