Website Terms and Conditions

Terms and conditions governing the use of our website

 

  1. Introduction

These Terms and Conditions govern your use of The Inn Collection Group website available via the domain name inncollectiongroup.com, and any other websites that we may publish from time to time.

By using our website, you accept these Terms and Conditions in full; accordingly, if you disagree with these Terms and Conditions or any part of these Terms and Conditions, you must not use our website.

Our company’s legal name is Inn Collection Trading Limited. You can find more details of our company, along with contact information and information about how to make a complaint, on our Company Details page.

  1. Copyright

We, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website.

Subject to the express provisions of these Terms and Conditions, all the copyright and other intellectual property rights in our website and the material on our website are reserved.

  1. Using our website

You may:

  • view pages from our website in a web browser, and stream audio and video files from our website;
  • download pages from our website for caching in a web browser; and
  • print pages from our website, providing that such printing is not systematic or excessive, subject to the other provisions of these Terms and Conditions.

Except as expressly permitted by these Terms and Conditions, you must not edit or otherwise modify any material on our website, download any material from our website or save any such material to your computer.

Unless you own or control the relevant rights in the material, you must not:

  • republish material from our website (including republication on another website);
  • sell, rent or sub-license material from our website;
  • show any material from our website in public;
  • exploit material from our website for a commercial purpose;
  • redistribute material from our website; or
  • use material from our website for the purpose of developing, training, validating, testing or maintaining any machine learning or other artificial intelligence model, service or system.

We reserve the right to suspend or restrict access to our website, to areas of our website and/or to functionality upon our website. We may, for example, suspend access to the website during server maintenance or when we update the website. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the website.

  1. Misuse of website

You must not:

  • use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability, accessibility, integrity or security of the website;
  • use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
  • hack or otherwise tamper with our website;
  • probe, scan or test the vulnerability of our website without our permission;
  • circumvent any authentication or security systems or processes on or relating to our website;
  • use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
  • impose an unreasonably large load on our website resources (including bandwidth, storage capacity and processing capacity);
  • decrypt or decipher any communications sent by or to our website without our permission;
  • conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
  • use our website for the purpose of developing, training, validating, testing or maintaining any machine learning or other artificial intelligence model, service or system;
  • access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;
  • use our website except by means of our public interfaces;
  • violate the directives set out in the robots.txt file for our website;
  • use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing); or
  • do anything that interferes with the normal use of our website.

You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

  1. Bookings and purchases

The advertising of accommodation and other goods and services on our website constitutes an “invitation to treat” rather than a contractual offer.

We may periodically change the services available on our website, and we do not undertake to continue to supply any particular goods or services.

Bookings made through our website will be subject to our Booking Terms and Conditions and our Code of Conduct, and we will ask you to agree to those documents when making a booking.

The purchase of gift vouchers will be subject to our Gift Voucher Terms and Conditions.

  1. Your content

In these Terms and Conditions, “your content” means all feedback, reviews, photographs, videos and other works and materials that you submit to us, including all works and materials submitted via our website.

Please do not submit content to us unless you are at least 18 years of age.

You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute your content in the course of our business, including on our website and through our social media channels. You also grant to us the right to sub-license these rights.

You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.

For the avoidance of doubt, you agree that we may delete, unpublish or edit any or all of your content at any time.

  1. Rules about your content

Your content must not be illegal or unlawful, must not infringe any person’s legal rights, and must not be capable of giving rise to legal action against any person.

You must ensure that you content – and the use of your content by us in accordance with these Terms and Conditions – is not:

  • libellous or maliciously false;
  • obscene or indecent;
  • infringing any copyright, moral right, database right, trademark right, design right, right in passing off or other intellectual property right;
  • infringing any right of confidence, right of privacy or right under data protection legislation;
  • constituting negligent advice or contain any negligent statement;
  • constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;
  • in contempt of any court or in breach of any court order;
  • in breach of racial or religious hatred or discrimination legislation;
  • blasphemous;
  • in breach of official secrets legislation;
  • in breach of any contractual obligation owed to any person;
  • depicting violence in an explicit, graphic or gratuitous manner;
  • pornographic, lewd, suggestive or sexually explicit;
  • untrue, false, inaccurate or misleading;
  • consisting of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
  • constituting spam;
  • offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or
  • causing annoyance, inconvenience or needless anxiety to any person.
  1. Limited warranties

We do not guarantee:

  • the completeness or accuracy of the information published on our website;
  • that the material on the website is up to date;
  • that the website will operate without fault; or
  • that the website or any service on the website will remain available.

We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these Terms and Conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.

To the maximum extent permitted by applicable law, we exclude all representations and warranties relating to the subject matter of these Terms and Conditions, our website and the use of our website.

  1. Limitations and exclusions of liability

Nothing in these Terms and Conditions will:

  • limit or exclude any liability for death or personal injury resulting from negligence;
  • limit or exclude any liability for fraud or fraudulent misrepresentation;
  • limit any liabilities in any way that is not permitted under applicable law; or
  • exclude any liabilities that may not be excluded under applicable law.

Subject to the foregoing, the limitations and exclusions of liability set out in these Terms and Conditions govern all liabilities arising under these Terms and Conditions or relating to the use of our website, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control, including events affecting our hospitality services.

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

We will not be liable to you in respect of any loss or corruption of any data, database or software.

We will not be liable to you in respect of any special, indirect or consequential loss or damage.

We will not be liable to you in respect of any unavailability of our booking systems.

We are not responsible for or liable in respect of any online travel agent or third party booking system or platform (including in respect of any negligence of any online travel agent and any unavailability of or defects in any third party booking system or platform).

To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.

  1. Personal data

We will only use your personal information as set out in our Privacy Policy.

Like many websites, our website uses technology called cookies and web server logs to collect information about how the website is used and how to improve them. Further details are set out in our Cookie Policy.

  1. Third party websites

Our website includes hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations. We have no control over third party websites and their contents, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

  1. Trade marks

THE INN COLLECTION GROUP, our logos and our other registered and unregistered trade marks are trade marks belonging to us; we give no permission for the use of these trademarks, and such use may constitute an infringement of our rights.

The third party registered and unregistered trade marks or service marks on our website are the property of their respective owners and, unless stated otherwise in these Terms and Conditions, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any licence to exercise such rights.

  1. General

Your statutory consumer rights are not affected by these Terms and Conditions.

We may revise these Terms and Conditions as published on our website from time to time. The revised Terms and Conditions shall apply to the use of our website from the date of publication of the revised Terms and Conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these Terms and Conditions.

You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these Terms and Conditions.

If a provision of these Terms and Conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision of these Terms and Conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Any contract under these Terms and Conditions is for our benefit and your benefit and is not intended to benefit or be enforceable by any third party. The exercise of the parties’ rights under a contract under these Terms and Conditions is not subject to the consent of any third party.

These Terms and Conditions constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.

These Terms and Conditions shall be governed by and construed in accordance with English law. Any disputes relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England.

Last updated: 17 July 2025