Legals
The important stuff - clearly set out for your peace of mind
We know that legal stuff is not exactly light reading, but we have tried to make these documents as clear and straightforward as possible. These documents help us provide you with a great service while protecting both you and us.
Below you will find links to all our current legal terms and conditions and policies. We encourage you to take a look through them, especially before making a reservation, staying at one of our inns, joining our loyalty programme, or purchasing a gift voucher.
You can find out more about our business on our Company Details page.
Depending upon how you interact with us, the following contract documents may apply to our relationship:
BOOKING TERMS AND CONDITIONS
This document sets out your and our legal rights and obligations in relation to room bookings, including cancellation and refund rights.
CODE OF CONDUCT
Guidelines to help ensure all our guests have a pleasant and safe stay.
WEBSITE TERMS AND CONDITIONS
Terms and conditions governing the use of our website.
GIFT VOUCHER TERMS AND CONDITIONS
Terms and conditions relating to the purchase and use of gift vouchers.
LOYALTY SCHEME TERMS AND CONDITIONS
Terms and conditions for our loyalty programme, through which you can earn points and gain a range of perks.
The following policies help us to keep you informed about how we use your personal information, and how we use technologies on our website that might have an impact upon your privacy:
PRIVACY POLICY
Information about how we collect, use, and protect your personal information.
COOKIE POLICY
Information about the cookies we use on our website and how you can manage them.
If you have any questions about these documents, please do not hesitate to contact our customer service team (contact information is on our Company Details page). We are here to help make your experience with us as satisfactory and enjoyable as possible.
Last updated: 17 July 2025