The Black Swan

FAQs

• Do you have on site parking available?

  There is limited free on site car paking available at The Black Swan. Parking is first come first served.

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• What time is Check in and Check out?

  Check in at The Black Swan is from 3pm and check out is 10:30am.

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• Is there disabled access and accessible rooms at the inn?

  The Black Swan has level access into the inn via the front door. There are no accessible rooms available at The Black Swan. For further accessibility information please all our reservations team.

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• Are you dog-friendly?

  Your dogs are more than welcome at The Black Swan! We have designated dog-friendly areas of the pub and restaurant, with water bowls and treats available – including our selection of Sir Woofchester’s dog food range.

  We also offer pet-friendly hotel rooms in a variety of room categories across our inn. Please let us know whether you will be bringing a pet at the time of booking to ensure availability and that you are located in a pet friendly room. We try and keep a limited number of accommodation rooms pet-free. Your four-legged friend can be added to your booking for £15 per pet, per night.

  For more information on our pet-friendly accommodation, please contact our central reservations team on 0191 580 3610.

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• What facilities are provided in the rooms?

  All rooms at The Black Swan Inn provide complimentary Wi-Fi, a flat-screen TV, and tea & coffee making facilities. Please note, we do not provide travel cots. If you plan on bringing your own, we recommend speaking with our reservations team on 0191 580 3610 to ensure the room you’re booking will comfortably accommodate one.

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• What is the cancellation policy?

  Our standard cancellation policy is as follows:
  You may cancel your booking without any payment to us at any point before 3pm on the day that is two days before the day your booking starts. After this deadline, the whole booking becomes fully non-refundable. If you try to cancel after this deadline (or if you don’t arrive for your booking), you will still be charged the full price for your booking (including any meals or extras).

  Our Advance Purchase Rate cancellation policy is as follows: All bookings on an advance purchase rate are non-refundable and cannot be cancelled by you. If you try to cancel a booking on an advance purchase rate (or if you don’t arrive for your booking), you will still be charged the full price for your booking (including any meals or extras).

  Our special offers/promotions cancellation policy is as follows: The cancellation rights for bookings offered on a special offer will be stated during the booking process and in your booking confirmation. Where we do not state any cancellation rights for a special offer, the advance purchase rate cancellation terms (above) will apply.

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• Do you have any on site bike storage?

  There is a space to store bikes on the ground floor at The Black Swan.

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• How do I make a large group booking?

  For booking 5 or more rooms at The Black Swan please email groups@inncollectiongroup.com

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• Do you take table bookings?

  We only accept bookings for a table of 8 and more at The Black Swan Inn. To book please email info@theblackswanhelmsley.com

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• Are you family friendly?

  We are family friendly here at The Black Swan and offer a delicious children’s food menu.

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• Gift Vouchers

  Gift vouchers are sold on our website and on-site at our inns. They are typically valid for 12 months after issue date, unless otherwise specified on purchasing. All discounted vouchers have reduced expiry. Vouchers will be void once expiry date has elapsed. If you would like to register your on-site voucher to be reminded of validity and balance, please do so here: Register Your Card

  Voucher not exchangeable for monetary alternative. All vouchers are non-refundable once purchased.

  To check your balance at any time, please follow this link: Check your gift card balance

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